Automated retail is the category of self-service, standalone kiosks that operate as fully automatic retail stores through the use of software integrations to replace the traditional retail services inside in a traditional retail store. These standalone kiosks are often located in heavily trafficked locations such as airports, malls, resorts and transit hubs.
Consumers often browse and select products using a touchscreen interface that operates similar to an ecommerce website, pay for purchases using a credit or debit card, and then the product is dispensed through a system other than gravity fed drop systems, often via a robotic arm inside the kiosk.
These software integrations, the consumer experience and the delivery mechanisms are what differentiate automated retail stores from vending machines.
- Automated restaurant
- Automated teller machine (ATM)
- Business process automation
- Cashierless store
- Self checkout
- Types of retail outlets
- Vending machine
- ^ The Body Shop deploying automated retail shops Archived August 15, 2010, at the Wayback Machine. RetailCustomerExperience.com. Retrieved on 2011-06-15.
- ^ Alyssa, Bary. (2005-10-24) Zoom Systems Offers iPod Vending Machines | News & Opinion. PCMag.com. Retrieved on 2011-06-15.
- ^ Now available at vending machines: GPS, iPods, cameras ... Archived copy. sj-r.com. July 24, 2010